Material

Q1. What are the jewelry material made of?

       Our jewelry is made up of high quality stainless steel metal.

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Q2. What is stainless steel?

       Stainless steel is an alloy that blends chromium, titanium, and nickel.

       Because of this, stainless steel is durable which is suitable for everyday use.

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Q3. How to take care of the accessories?

       Put your accessories back nicely into the gift box while not in use. For cleaning, it's easy, just wash it with warm water and soap.

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Delivery and returns

Q1. When will i receive my order?

       It will usually take 4-5 business days for the parcel to reach your doorstep.

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Q2. What is the postage fee?

       - Within Malaysia: RM7,

        - Order above RM100 is entitled to free shipping.

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Q3. What are the refund and return policies?

        Amberynne aims to deliver quality product to meet the needs of customers.

       Under reasonable cases where you are dissatisfied with our product, we provide 5-days return policy to all customers.

       All returns must fulfill the Terms and Condition.
       - Item must be returned in original condition, with its original packaging.
       - Item that you would like to return must be mailed back to us within 5 working days upon receiving your parcel.
       - Buyers must bear the return postage fee.
       - Amberynne is not responsible for returned parcels until they arrive to our store. 
       - Upon checking and confirmation on item condition, we will proceed with refund transferring to your bank account.

       We strongly advice customer to contact us for more information before mailing the item back to us.

 

Customisation

Q1. I can't find the design I want.

       We are open for customisation, do contact us via email or whatsapp, and our team member will assist you.

        

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